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Program Manager Position
Attachment NameAttachment SizeAttachment Date
Size: 2.3M
Last Updated: 2012/8/9
Size: 23K
Last Updated: 2015/7/2


First Stop is a new Island-wide information and resource center and website/database that will serve seniors, caregivers, professionals, and family members, both on and off island.   The Program Manager is responsible for the overall management of the program including updating the website, marketing, and responding to inquiries.

This is a full time position.  Attention to detail, the ability to work independently, computer skills, web skills, and excellent organizational, verbal and written communication skills required.  For the job description go to news section.  Send resume and cover letter to First Stop at P. O. Box 1029, West Tisbury, MA 02575. Deadline July 31, 2015.

County of Dukes County, Massachusetts
First Stop Program Manager Job Description

Title: Program Manager
Department: Healthy Aging Task Force
Reports To: Healthy Aging Task Force Designee
Date of Job Description Revision: July 1, 2015                  

The Healthy Aging Task Force, a sub-committee of the Dukes County Health Council, is a planning and advocacy coalition of over 75 volunteer leaders representing 37 non-profit and municipal organizations serving Island elders and their families.

First Stop Information and Resource ("First Stop") is a new program of the Healthy Aging Task Force, developed by the HATF Information and Resources Workgroup as part of an island-wide effort to improve the quality of life for elders living on Martha's Vineyard.

First Stop is a web and phone-based information and resource service intended as the central, first point of contact for island seniors, their families and caregivers, and service providers who seek information on services and resources available to and needed by seniors.

The Program Manager is responsible for the overall management of the program and for some outreach and administrative support for the Healthy Aging Task Force.  It will be housed initially at the Dukes County Office building at the airport complex, or at a new County building in Vineyard Haven.  Part of the first year will be implementation and testing of this new services; it hoped that, over time, the program will be expanded to include services to people of all ages on the Vineyard.

The Program Manager will be a contract employee of Dukes County. S/he is expected to work independently, using independent judgment and initiative as unexpected situations occur.  Day-today activities and overall performance will be supervised by the HATF Coordinator or, until that person is hired, by a member of the HATF Executive Committee or designee.

Job Environment: The work environment involves everyday typical offices situations. The Manager is expected to go to other sites for training and marketing purposes.

Essential Functions:
Since this position is new and evolving, the essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The Program Manger will spend approximately 75% of her/his time in the development and management of the First Stop program and the remaining 25% on other HATF responsibilities.

Through the First Stop program, the Program Manager will provide assistance to elders, their families and caregivers or service providers seeking information through the website or by phone or email.  The website will require the ongoing updating and expansion of data and information as well as management of the data it provides.  The Manager will work with other HATF outreach and marketing initiatives to educate island residents, families, providers and others to use this new resource and to view it as the user-friendly, island-wide starting point for navigating information needed to enhance the well-being of island elders.

The primary responsibilities of this position are: 1) managing and updating the information on the website; 2) periodic collection and analysis of the data generated by the website; 3) marketing the program to the community including professionals, providers and user groups; 4) the response to queries regarding information and referrals coming by phone or email; 5) coordinating marketing and outreach activities with other HATF initiatives.

Nature and Purpose of Public Contact: This position requires the maintenance of confidential information. Relationships are constantly with co-workers, the public, groups and/or individuals such as civic leaders, peers from other organizations, representatives of professional organizations, and the news media.

Occupational Risk:  Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings.

Recommended Minimum Qualifications:

Education and Experience:

College Degree preferred
Special Requirements:  Driver’s license

  • Familiarity with website platforms and manipulation of information
  • Familiarity with data analysis and presentation
  • Familiarity with the island's services and service providers
  • Familiarity with key issues facing island elders
  • Ability to work independently
  • Attention to detail
  • Capable of multitasking
  • Comfortable promoting the programs to island leaders and communities
  • Ability to maintain confidential information
  • Ability to interact effectively and appropriately with the public and other personnel
  • Ability to maintain accurate and detailed records.
  • Excellent oral and written communication skills
  • Innovativeness and creativity
  • Goal oriented time management
  • Proficient computer skills
  • Record keeping and clerical skills
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper.

Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, typing, operating a telephone system, computer and/or most other office equipment.

Visual Demands:  Position requires the routine reading of documents and reports for understanding and analytical purposes.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

The County of Dukes County PO Box 190, Edgartown, MA 02539
Phone: 508.696.3840    Fax: 508.696.3841
   Hours Vary by Department
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