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Communications Division
Contact TypeContact Information
Contact:
Susan Schofield
Major
Phone:
(508) 693-1212
Hours:
24 hour operation
 
Additional Links:
Link to Page
911  EMERGENCY DISPATCH CENTER

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Under the direction of Sheriff Michael A. McCormack, the communications center is a regional central dispatch for all of the towns located within the county of Dukes County.   These include Aquinnah, Chilmark, Edgartown, Gosnold, Haushon, Oak Bluffs, Tisbury, and West Tisbury.  The departments include Local & State Police, Fire, Harbor Masters, Shellfish, Ambulances, Emergency Medical Technicians (EMT's), Trustees of Reservations, Animal Control, Search & Rescue, Menemsha Coast Guard, Civil Defense, Environmental Police, Local & State Highway, Town Water & Town Parks departments, (Lifeguards).

We currently dispatch in excess of 1,721 alarms for private residences, businesses and municipal buildings.  Some of the alarms are monitored directly through us and others are dispatched to us from other central monitoring stations.  Some of the signals that are monitored are burglary, fire, freeze, line trouble, medical emergency, panic, pump failure, and many more.



STATISTICS                                                  
 FISCAL YEAR 2004
LOG ENTRIES, CALLS RECEIVED & DISPATCHED
30,893
ALARMS:
   2,438
TELETYPE ITEMS:
62,738
    TOTALS:  
96,069
                                                           



We continuously make corrections on E-9-1-1 street address discrepancies on residences and businesses alike.  With assistance from individual towns accessors offices, these have been corrected through Verizon data base.  We encourage all citizens to verify their  E-9-1-1 address with us by calling our non-emergency number 508-693-1212.  Making sure that your residence or business is listed with the correct E-9-1-1 address will ensure and expedite the proper agencies response to your location.

We analize all of our 9-1-1 calls at the end of each fiscal year.  The calls are broken down into 4 categories: emergency, non-emergency,
misdial/errors, and test/hit calls.  Of the 6,395 calls that we received, 2,121 were actual emergencies, 1,212 were non-emergencies, 1,085 were misdials, and 1,977 were test/hit calls.
 DISP STATION.jpg
Dukes County Sheriff's Office Tele-Communicators:

Major Susan Schofield
Lieutenant Linda Cook
Lieutenant Bobby Brown
Sergeant Kathryn Mercier
Sergeant Nicole Gazaille
Sergeant Sarah Townes
Deputy Maria Williams
Deputy Robin Bollin
Deputy Martha Cane



In June 2004, with the cooperation of the Martha's Vineyard Police Chiefs Association and the communications company, PSComm LLC, the Sheriff's Office implemented the "311" Non-Emergency system.  The new telephone number allows callers to access non-emergency police department resources thereby decreasing the burden of non-emergency calls on the 911 lines.

All of our personnel are required to be trained, tested and certified in Emergency Medical Dispatch, CPR,  and the law enforcement agencies Processing Systems Computer.  All employees are required to be re-tested and certified biennially.

Remember, if you have an emergency while you are on Martha's Vineyard, dial 9-1-1.  It is important to speak clearly and provide the dispatcher with your name, the telephone number you're calling from, the nature of the emergency, an exact location with directions including cross streets.  Please DO NOT hang up the phone until the dispatcher acknowledges that she/he has all of the information necessary.  We wish to reiterate the importance for all real estate agents to provide all rental properties with the telephone number, E-9-1-1 street address for the property and specific directions on how to get emergency personnel to the location.  Health care workers should also know this information for any clients that they may be responsible for..  This information should be placed near the telephone.  In the event that an emergency should arise, this will ensure an expedited response.

FOR EMERGENCIES, TO HELP STOP A CRIME, REPORT A FIRE, OR SAVE A LIFE,  DIAL  9-1-1.   
 


 
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The County of Dukes County PO Box 190, Edgartown, MA 02539
Phone: 508.696.3840    Fax: 508.696.3841    info@dukescounty.org
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